FAQ's

Do I need to be in when you clean?
For most houses, you don't need to be in when we clean as long as we can access the front of your house. We have long poles which enable us to reach upper storey windows. For the rear, we usually agree and arrange a suitable access method.
How do I pay?
If you are in when we call you can pay either cash or cheque. You can also pay online via our website or bank transfer or standing order. Let us know which you prefer.
Do you use detergents or other chemicals?
No, for most window cleaning it is not needed. Instead we use ultra pure water produced by removing all the impurities from tap water in a four-stage deionising filtration system. Pure water has a slightly acidic PH which readily absorbs the environmental dust and dirt which accumulate on your windows and frames. We also used specialised poles and cleaning brushes designed for safe, ladder free working, and effective cleaning. Chemical free cleaning also means it is completely safe for plants and pets and the ladder free operation offers increased privacy and there is no compaction damage to lawns or flower beds. For other jobs we may use eco-friendly products which do not polute soil, do not damage plants and are safe in proximity to pets and other living things.
Do you always clean on the same day?
Not always. Our schedule is to some extent weather dependant. We can arrange to re-notify you when we clean if you wish.
Why do you leave windows wet?
One of the secrets of this system is the final rinse. This removes any pollutants which may dislodged from the tiny gaps between the window frame and sealed units. Unlike tap water, the pure water droplets left on the window will be 100% pure and will dry completely clear. The traditional way of using a cloth or squeegee to dry windows would only result in contaminating the clean surfaces with smears and blemishes. We offer a 100% satisfaction guarantee and have a high retention rate of customers. We guarantee to give you the cleanest windows and frames you have ever had!
Do you clean when it is raining?
Yes, otherwise in this country we'd be unable to provide a regular service! Unlike traditional window cleaning, there are no soapy residues left on your windows after they have been cleaned to be dissolved by the pure rainwater and cause spotting or streaking. Rainwater is nearly as pure as our 5 stage filtered, deionised pure water, will also dry perfectly clear without spotting. This means we work all year round apart from in the most extreme of weathers when it would be unsafe to work. This means you get unrivaled reliability and service, and windows and frames which are always clean.
Can you clean my conservatory roof?
Conservatory roofs are not included in a standard conservatory clean unless otherwise agreed.
Do you clean window sills and frames?
Yes, these are cleaned as standard along with the window. Sometimes, dirt may run out from the tiny gaps between the window and sill after the window has cleaned. Regular cleaning will minimise this.